Listen, understand, and act on customer feedback with powerful surveys, real-time analytics, and seamless HubSpot integration.
Join 500+ teams waiting for launch
Track NPS, CSAT, and CES in real-time
Use website surveys for in-the-moment insights, embed surveys in emails you already send, or share a standalone survey link via WhatsApp, SMS, chat and more.
Capture feedback with a lightweight widget — perfect for key pages, workflows, and help content.
Embed one-click NPS/CSAT/CES into HubSpot (or any email tool) and capture responses in Novella.
Send a standalone survey page via WhatsApp, SMS, email, chat, or QR codes — fast and flexible.
Want to see the website widget experience?
Try the live demo to switch between NPS, CSAT, CES, Likert and thumbs — and preview different placements.
Start simple with NPS, CSAT, or CES — then route responses into HubSpot, Slack, or your workflows.
Powerful features designed for teams who care about customer experience
NPS, CSAT, CES, Likert scales, and thumbs up/down surveys. Choose the right metric for every touchpoint.
Beautiful, customizable widgets that blend seamlessly into your website with smart triggers.
Sync responses to contact records automatically. Track sentiment trends right in your CRM.
Track conversion rates, response trends, and sentiment analysis with powerful dashboards.
Embed surveys into email at the perfect moment in your customer journey.
Built-in AI powered spam prevention without annoying CAPTCHAs. Keep your data clean and authentic.
Perfect for every stage of the customer journey
Measure satisfaction immediately after purchase to catch issues early.
Track CSAT after support tickets to improve service quality.
Measure CES during onboarding to identify friction points.
Collect feedback on new features and prioritize roadmap items.